Sangha App Technical Support

Sangha App is seeking a part-time, paid Sangha App Technical Support.  

This role is pivotal in ensuring a high level of user satisfaction with our applications across various platforms, including iOS, Android, and web. 

The position is flexible and part-time, making it an ideal opportunity for those who thrive in a non-corporate, community-focused environment. Expected flexible time of work is 2 hours per day, during preparation of new release (once/twice a year) will be more. 

Responsibilities :

Team Collaboration  

• Planning and prioritizing bug resolution and releases with the technical team. 
• Coordination of small development cases (internal and external programmers). 
• Communicate with colleagues about project status. 

Technical support 

• Regularly check the functionality, speed, and responsiveness of apps (web, iOS, Android). 
• Test 3rd party mobile notification services. 
• Ensure the relevance and accuracy of app data. 
• Cooperation with sysops to ensure infrastructure is well operational. 
• Manage technical maintenance and issue prioritization. 

Application Releases  

• Report and test bugs for the technical team. 
• Test fixes for releases. 
• Ensure timely delivery of updates. 
• Prepare release notes and manage versions in Google Play and Apple App Store. 

Skills and Competence: 

• Detail-oriented with a focus on quality and precision.  
• General IT knowledge with a willingness to learn and grow.  
• Excellent communication skills and enthusiasm for customer support. 
• Team player with a collaborative spirit. 
• Balance of customer focus and product quality. 
• Enthusiasm for technology, including: 
• Proficiency with basic online communication tools. 
• Experience with web tools and applications. 
• Familiarity with testing environments. 
• Product management experience is a plus. 
• Platforms knowledge required: iOS, Android, Web 

If you are passionate about technology, have an eye for detail, and enjoy supporting and improving user experiences, we would love to hear from you. Join us in making the Sangha App the number one app in the Dzogchen community.

Apply now and become part of a dynamic team dedicated to  
excellence and community support  
in a non-corporate, community-focused environment! 

Applications

Please send a CV describing your professional experience and involvement in the Dzogchen community.
In your cover letter, please include your contact information and your motivation to be a part of Sangha App team.